Refund policy

Last updated: August 2026

At Close One, we take pride in every order we send out. If something is not right, we want to hear from you and will do our best to help.

Contact Us First

Before anything else, please reach out to us directly:

Email: closeonestore@gmail.com

We respond within 2ā€“3 business days and will work with you to find the best solution.

Returns

We accept return requests within 7 days of delivery if:

  • The item is unused and in its original condition
  • The item is in its original packaging with tags intact
  • You contact us with your order details and photos of the item

The following are not eligible for return:

  • Items that have been used, worn, or washed
  • Personal care products and innerwear
  • Items damaged due to mishandling by the customer
  • Sale or clearance items

Refunds

Once we receive and check the returned item:

  • Approved refunds are processed within 5ā€“7 business days
  • Refunds are credited to your original payment method
  • For Cash on Delivery orders, refunds are sent via UPI or bank transfer

Exchanges

We are happy to exchange items that are defective or incorrectly sent. Please email us with photos and your order number.

Cancellations

  • Orders can be cancelled before dispatch ā€” email us immediately
  • Once dispatched, cancellation is not possible
  • Refunds for cancelled orders are processed within 5ā€“7 business days

Our Promise

We are a small independent store and every order matters to us. We will always try our best to resolve any issue fairly and quickly. Your trust means everything to us.

Contact

Close One Email: closeonestore@gmail.com Website: closeone.in