Return & Refund Policy

At CloseOne.in, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order, provided:

The item is unused, unwashed, and in its original condition
The item is in its original packaging with all tags intact
You have proof of purchase (order confirmation or invoice)

Non-Returnable Items

The following items are not eligible for return:

Perishable goods (food, flowers, etc.)
Intimate or sanitary goods
Downloadable or digital products
Items marked as “Final Sale” or “Non-Returnable” on the product page

How to Initiate a Return

Contact us at closeonestore@gmail.com with your order number and reason for return
Our team will review your request within 2 business days
If approved, we'll provide return shipping instructions

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days
Refunds will be credited to your original payment method
Shipping charges are non-refundable unless the return is due to our error

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost.