Return & Refund Policy

At Close One, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

• You have 7 days from the date of delivery to request a return.
• Items must be unused, unwashed, and in their original packaging with all tags intact.
• Items that are damaged, used, or not in original condition will not be accepted for return.

Non-Returnable Items

• Items marked as final sale
• Perishable goods
• Customized or personalized products

How to Initiate a Return

1. Contact us through our Contact page within 7 days of delivery.
2. Provide your order number and reason for return along with photos of the item.
3. Our team will review your request and provide return instructions within 2 business days.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5-7 business days to your original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us through our Contact page.

Contact Us

For any return or refund queries, please reach out to us through our Contact page.