Cancellation Policy
At Close One, we understand that sometimes plans change. Please read our cancellation policy carefully before placing an order.
Order Cancellation by Customer
- Orders can be cancelled within 24 hours of placing the order, provided the order has not yet been shipped.
- To cancel your order, please contact us immediately through our Contact page with your order details.
- Once an order has been shipped, it cannot be cancelled. You may initiate a return after receiving the item as per our Return & Refund Policy.
Order Cancellation by Close One
We reserve the right to cancel orders in the following situations:
- Item is out of stock or unavailable
- Suspected fraudulent transaction
- Incorrect pricing or product information
In such cases, you will be notified promptly and a full refund will be issued.
Refund on Cancellation
If your cancellation is approved, the refund will be processed within 5-7 business days to your original payment method.
Contact Us
For cancellation requests, please reach out to us through our Contact page as soon as possible.